Privacy Policy

Last Updated: January 15, 2025

Welcome! This Privacy Policy ("Policy") outlines how we collect, process, share, and protect your Personal Data when you use our website https://joinergo.com ("Website") and our related services ("Services"). This Policy applies to both users of our Services and professionals whose contact details appear in our Services. Please read this Policy carefully to understand how we handle your Personal Data and your rights regarding it.

1. Personal Data We Collect

1.1. Personal Data You Provide:

• Account Information: When you create an account, we collect your name, email address, and password to maintain your account.
• Contact Information: Any Personal Data you provide through emails, contact forms, or other communications.
• Support Information: Details provided when requesting technical support.
• Financial Information: If you purchase a subscription, we collect payment information through secure providers.

1.2. Information Collected Automatically:

• Single Sign-On: Data from Internet service providers when using single sign-on services.
• Cookies and Similar Technologies: We use cookies to collect data about your interactions.
• Device and Usage Information: Information about your device and how you use our Services.
• Marketing and Advertising: When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

2. How We Use Your Personal Data

We use your data for the following purposes:

• To Operate and Administer Services: Manage your account, provide and support our Services, and communicate with you.
• To Improve and Personalize Services: Analyze usage, develop new features, and enhance security.
• For Marketing: Send promotional materials and display targeted ads. You can opt out of marketing communications.
• For Legal Compliance: Fulfill legal obligations and protect our rights and interests.

3. Google User Data Protection Commitments

Strict Usage Guidelines

When accessing data through Google APIs, we follow the Google API Services User Data Policy rigorously, with particular attention to Limited Use requirements. This data is utilized exclusively to power our Email Monitoring and Follow-Ups Platforms' core purpose: enabling AI workflows to interact effectively with Google APIs.

Data Sharing Restrictions

• Your Google user data is never sold to any party
• Advertising networks have no access to your Google user data
• External service access is limited strictly to what's required for platform operations
• Usage is restricted to essential platform functions that enable AI agents to properly interface with Google API endpoints

AI Training Restrictions

Your Google user data is protected from AI/ML applications. We never use it for:

• Training or enhancing AI/ML models of any kind
• Building or improving general AI systems
• Analytics or data mining beyond essential platform operations

Google API Access and Usage

Our service integrates with Google APIs to provide core functionality. Here's how we use specific Google API scopes:

Email Access and Management

• Gmail Access: We access your mailbox to read email content, thread histories, and attachments. This is essential for:
  • Parsing and analyzing incoming messages for CRM insights
  • Automatically logging email data
  • Monitoring threads for follow-up actions
• Email Composition: We use this scope to:
  • Create and update draft emails
  • Send automated follow-up drafts

Cloud Services Integration

• Analytics Hub API: Used to:
  • Configure and manage Google Cloud resources
  • Store and retrieve necessary application data
  • Maintain service configuration settings
• Cloud Pub/Sub API: Enables:
  • Real-time email notification processing
  • Management of push notification subscriptions
  • Per-user topic and subscription handling

4. Your Choices

• Marketing Communications: You can opt out of receiving marketing communications by contacting us or following unsubscribe instructions in our emails.
• Access, Correction, and Deletion: You can request access to, correction of, or deletion of your Personal Data by contacting us.
• Additional Rights: Depending on your location, you may have further rights under applicable laws.

5. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect any personal data from children. If we learn that we have collected data from a child, we will take steps to delete it.

6. Data Security

We use physical, managerial, and technical safeguards to protect your Personal Data. However, no online transmission is completely secure. You are responsible for maintaining the confidentiality of your password.

7. Data Retention

We retain Personal Data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and manage backups and fraud prevention.

8. Third-Party Services

Our Services may include links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing Personal Data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated Privacy Policy on our Site. Users are encouraged to review this Privacy Policy periodically to stay informed of updates. Your continued use of the Site after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.

10. Contact Us

For any questions or requests regarding this Policy:

All Privacy Requests: ishan@joinergo.com