“Moving to Ergo from Gong is one of the highest-leverage revenue decisions we've made. Ergo doesn't just record our conversations, it runs our revenue motion.”
Solidroad swaps Gong for Ergo and gets its data working for the team.
Solidroad builds AI that makes every customer conversation better. So when it came to running their own revenue team, the bar was just as high. They had been on Gong, but they needed a system that acts on conversations, not one that only records them. So they moved to Ergo.
A company built on better conversations
Solidroad helps customer-facing teams get better at every conversation. Its platform reviews 100% of interactions, where most teams check just 3 to 5% by hand, and uses AI to scale quality without adding headcount. Ryanair, Oura, and Intercom are among Solidroad's customers. The Y Combinator company recently raised a Series A and is now one of the fastest-growing names in customer experience, with offices in San Francisco and Dublin.
Which is exactly why their own setup bothered them: a team that sells conversation quality was running its own revenue org on a tool that recorded conversations but never did anything with them. To scale from founder-led selling to a real revenue team,
Solidroad needed three things:
- Action on every conversation: follow-ups drafted, next steps set.
- Coaching grounded in every call, evidence-based.
- Automated record creation across all sources, with field updates beyond activity logging.
Executive Snapshot
5× fewer cold deals
~95% less admin work
Pipeline Health can trust
Every rep, coached on every call
Mark Hughes
Co-Founder & CEO, Solidroad
The Challenge
Gong is a familiar name in sales, and Solidroad ran on it for over a year. It recorded and transcribed calls well, and offered some per-call coaching. But that was the ceiling.
- Recording was where it stopped. Gong told them what happened on a call. Acting on it, the follow-up, the CRM update, the next step, still landed on the team.
- Coaching capped at a handful of calls. It was per-call and manual, so managers only ever reviewed a 3 to 5% sample.
- Legacy pricing, modern needs. A premium price and a multi-year contract, with support that lagged, for a tool mostly used to record meetings.
First "aha!"
The moment it clicked: a rep walked out of a call and Ergo had already drafted the follow-up in their voice, pulling context from the call, the thread and the CRM, then surfaced the next step before they'd opened a tab. Ergo wasn't another dashboard to check. It was doing the work that used to eat their afternoons.
The deeper difference is architectural. Gong was built before modern AI and adds it on top. Ergo is built around it. In 2026, that gap is the whole game.
“Ergo is AI-native, not a recorder with AI bolted on. For a rep, the recap, next step, and CRM update are done before they leave the call. For leadership, a deal going quiet gets flagged early enough to save it, not at quarter-end.”
Mark Hughes
Co-Founder & CEO, Solidroad
Results & ROI
Ergo made the CRM clean and current on its own, sped up follow-ups, and turned coaching from a spot-check into a system, while giving reps their afternoons back.
Ergo Insights & Reporting
At a glance: Ergo connects to the calls, email and Slack the team already runs on, builds one data layer over the CRM, and acts on it.
Qualitative Wins
- Reps spend their time selling, not updating the CRM.
- Leadership coaches from every call and forecasts on a pipeline it can trust.
- Deals going quiet surface in time to step in, not at quarter-end.
- The whole company runs on one source of truth for what customers are saying.
- Ergo replaced Gong and the manual glue around it: the go-to platform for revenue, not a point tool.
“We tell customers you can't scale quality by sampling it. Ergo is how we finally take that advice on our own revenue: it's on every call, so we don't have to be.”
Mark Hughes
Co-Founder & CEO, Solidroad
Give your sales team their Sundays back
Join teams who have automated their revenue stack with Ergo.
