Executive Snapshot

14-day heads-up on GTM trends
30% faster time-to-onboard customers
12 hours/week saved per rep
Outreach enablement replaced
Metric Before Ergo
Playbook iteration cycles 60-90 days
Time-to-onboard customers 30% longer
Manual admin hours / rep / wk 15 h
% CRM records missing key fields 50%

“Ergo is not another call recording tool. It takes the data from conversations and game-plans next steps—follow-ups, handoffs, and execution—so nothing slips through the cracks as we scale.”

Tommy McNulty
CRO, Rho

The Challenge

  1. Leaders needed proactive insight, not 90-day iteration cycles
    Trends got diluted through meetings and handoffs, and impact was only confirmed at quarter-end
  2. CRM hygiene couldn’t rely on rep diligence
    Nearly 50% of opportunities were missing key fields, and RevOps was spending 20% of their week fixing Salesforce
  3. Handoffs broke, and implementation slowed
    Implementation ran ~30% longer, and Rho lost customers during onboarding.
Man wearing a black and white checkered shirt against a plain white background.

"We used to spend more time fixing Salesforce than using it. With Ergo we have clean, current, and complete data on our pipeline and know nothing is slipping through the cracks."

Anthony Hwang
Director of Revenue Operations

First "aha!"

Rho realized they didn’t have to wait for quarter-end dashboards to learn what was changing. Ergo’s reporting flagged early signals in prospect calls that card adoption needed more focus—about two weeks before that shift showed up in card spend dashboards—so leadership could coach the team early and stay ahead of the trend.

Smiling man with dark hair wearing a black shirt in front of wooden panel background.

“Ergo flagged a new pipeline trend early, so we trained the team and stayed ahead of it. It didn’t just show basic insights: it became our leading indicator.”

Will Schaffer
Head of Sales

Results & ROI

Ergo gave Rho real-time trend intelligence, made Salesforce clean and complete, and sped up implementation—while saving reps 10 hours a week.

Metric Before After Change
Playbook iteration & decision making cycle 60–90 days 7–14 days ~88% shorter
Implementation cycle time ~30% longer ~30% faster 30% faster
Manual admin hours / rep / wk 15 h 3 h −80%
CRM field completeness (key fields) ~50% missing <2% missing +96% improvement in CRM hygiene
Rep adoption vs. Outreach 55% 99%+ +44% increase

Ergo Insights & Reporting

At a glance: Ergo aggregates all prospect conversations into actionable business insights accross competitors, objections, and product signals, so leadership can adjust enablement, messaging, and product roadmap before its too late.

Insight Impact
Closed Lost Reason – ranked, quantified Pinpoints why deals are lost so Rho can focus messaging, enablement, and product fixes to move win-rate fastest.
Competitor Intelligence – who shows up + why Surfaces top competitors and why buyers prefer them, so Rho can close perception gaps and refine positioning.
Rep Performance Radar Chart – performance by skill area Turns coaching into data-backed feedback reps take seriously, letting managers track improvement over time.
Feature Requests – aggregated across all customer conversations Consolidates customer asks into a prioritized signal that directly informs product roadmap.
Man with dark hair and mustache wearing blue plaid blazer and white shirt against a blue background.

“Startups win because there’s no distance between what customers say and what leadership does. Ergo kills that distance at scale. It’s like leadership is on every call.”

Erik Zeug
Senior Revenue Development

Qualitative Wins

Reps spend time selling, not clicking—pipeline (and morale) up.
Leadership coaches from live data, not anecdotes.
Reduced need for additional hiring.
Young man in a navy suit, white shirt, and patterned tie smiling against a gray background.

“Ergo takes the busywork off my plate and saves me 12+ hours a week. Every rep should have this by their side.”

Connor Quimby
Strategic Account Executive

Give your sales team their Sundays back

Join teams who have automated their revenue stack with Ergo.